Refund and Return Policy

Refund and Return Policy

*All Returns Must Be Pre-Approved And Accompanied By A Returned Goods Approval (RGA) Form*

Southeast Pallet Rack is aware that certain circumstances exist that may require materials to be returned. Because each situation is unique, a review of each return request will be completed by a Southeast Pallet Rack Employee. Please call our call us at 205-201-0716 or email us at sales@southeastpalletrack.com to discuss any returns. It is up to Southeast Pallet Rack’s sole discretion to approve returns and refunds.

The RGA must fully detail the reason for the return request and must also provide a listing of all goods being returned. Once an RGA is approved, the goods must be received within 5 days. Shipping and handling are the responsibility of the buyer and freight arrangements for all returned items should be prepaid unless otherwise specified and approved by Southeast Pallet Rack. All freight charges incurred are the responsibility of the buyer unless pre-approved by Southeast Pallet Rack.

There will be a restocking charge on returns for new items purchased provided that the item has not been used or damaged. Certain custom-made or specialty orders may require additional charges or may not be able to be returned. Items returned after 5 days will not be accepted unless an extended warranty has been purchased and the materials have been determined by Southeast Pallet Rack to be defective.

If You Need to Make Changes To Your Order:

Any changes to an existing order need to be made by contacting Southeast Pallet Rack at 205-201-0716 or emailing us at sales@southeastpalletrack.com. This includes product changes, shipping address changes, and billing address changes. Changes may not be able to be made if an order has already shipped.

If An Item Arrived Damaged:
*Be sure to note any damage on the receiving record when your order is delivered. This is extremely important!!

If you had Southeast Pallet Rack Coordinate Your Freight:

Be sure to make a detailed note on the receiving record that the freight arrived damaged and notify us as soon as possible. The signed delivery receipt represents your acceptance of the complete order in good order. If you fail to specify that your order arrived damaged or was missing pieces on the receiving record, there is little to nothing we can do to help you file a freight claim. You will also be responsible for any concealed (inside the packaging damages) not reported to Southeast Pallet Rack within 24 hours of delivery.

If your order was shipped to you freight collect:

Please refuse the order and file a freight claim with the freight company.

It is imperative that you take photos of the damaged item(s) and email the photos to sales@southeastpalletrack.com before calling. Be sure to include a description of the problem in the email.