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FAQ'S

Option 1: Send in a request for quote. SPR will send you a quote. If you approve you will fill out the order placement form.

Option 2: Send in your order online. SPR will send you final quote with best shipping rates and tax included. If you approve, fill out the order placement form.

We accept all major credit cards (no fee), bank transfers, and checks.

All orders must be paid in advance unless you have established terms with us.

Terms can be requested on first orders over $10,000 or second orders. Terms are net 10 days from time of shipment. A credit request must be filled out and approved before terms are granted.

Minimum order size is $150 in material.

Sure! Just let us know that when requesting a quote or placing an order.

Sure! Please provide your preferred carrier and account number. In some cases, we may provide you with dimensions, weights, pickup address, and let you send us the BOL.

Upon shipment of your order SPR will send you a tracking number if it is ltl or a estimated time of arrival if it is coming straight to you.

Yes, we do! What’s listed on this website is just our online essential catalog of pallet racking. We do pallet rack systems like drive in, pallet flow, pushback, cantilever rack, and carton flow rack. We have additional brands and custom sizes that we can get you pricing on upon request. We also provide products such as industrial shelving, warehouse mezzanines, wire fencing, guard rail, in plant offices and more!

Refund and Return Policy

*All Returns Must Be Pre-Approved And Accompanied By A Returned Goods Approval (RGA) Form*

Southeast Pallet Rack is aware that certain circumstances exist that may require materials to be returned. Because each situation is unique, a review of each return request will be completed by a Southeast Pallet Rack Employee. Please call our call us at 205-201-0716 or email us at sales@southeastpalletrack.com to discuss any returns. It is up to Southeast Pallet Rack’s sole discretion to approve returns and refunds.

The RGA must fully detail the reason for the return request and must also provide a listing of all goods being returned. Once an RGA is approved, the goods must be received within 15 days. Shipping and handling are the responsibility of the buyer and freight arrangements for all returned items should be prepaid unless otherwise specified and approved by Southeast Pallet Rack. All freight charges incurred are the responsibility of the buyer unless pre-approved by Southeast Pallet Rack.

There will be a restocking charge on returns for new items purchased provided that the item has not been used or damaged. Certain custom-made or specialty orders may require additional charges or may not be able to be returned. Items returned after 15 days will not be accepted unless an extended warranty has been purchased and the materials have been determined by Southeast Pallet Rack to be defective.

Yes we do! We have several professional crews that install pallet racking for us full time. They have the experience and expertise to complete your job professionally and quickly.

We do! A representative will be happy to come to your facility and provide recommendations on what in your pallet racking system needs to be replaced for safety reasons.

We do! Not all jobs require permits, but Southeast Pallet Rack has the experience to know when a project needs to be permitted and the tools to get it done.

Of course! Southeast Pallet Rack specializes in designing and laying out warehouses. Contact us to set up your free consultation today!

Still Have Questions?

We’re happy to answer any questions you may have! Submit the form below and we will get back to you ASAP!

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